Address: 363 N. Cedar Lake Road, Round Lake, IL
Rating:

Submitted by: Dan
Date of Incident: December 2002
Type of Car: '98 VW Jetta

I was back in town on Christmas Break and, as I always do, deliver pizzas during breaks. So one day I was driving in a snowstorm, made a turn and slid on some snow and ice. I plowed right into a rather high curb and it bent my wheel back in my wheel well. My car was not driveable. I called a tow truck (from A-Tire) and I decided why not just get it fixed at the same place that was towing my car.

To make a long story short, I had to constantly call this guy probably about 7 or 8 times to see what was going on with my car. First he had to order a part that wasn't going to come in until next week.

Then (since I was going through the insurance company) there was a problem with the insurance adjuster. He has to personally make a trip out there because A-Tire wasn't on their list of approved mechanics. Then when A-Tire found out that my car would require additional repair, the insurance guy had to make another trip out there before they could start working on anything.

Of course by now it is Christmas time and everyone is on vacation. A-Tire had my car for three weeks! That's almost the entire duration of my Christmas break. Finally, the 8th time I called the guy he said that my car was finally finished. Keep in mind he said many times that he would call me, but he never did. I ALWAYS had to call him.

So I went to pick up my car and he said that they were finishing up putting on the new tires that I requested. Come on people! You had my car for three weeks and you waited til now to put the tires on?!

So I had to wait there about 20 or 30 minutes while they finished. And finally the old bag behind the counter was ready to ring me up. I paid by credit card, but she couldn't figure out what was going on with the credit card machine because she's a mindless idiot. Then they couldn't find my car keys. I was in there about 45 minutes total. A-Tire is run by a slow old man with no sense of urgency who should have retired in 1975. And his wife at the counter should not be responsible for car keys or operating any type of electronic devices.