Address: 818 E. Rollins Road, Round Lake Beach, IL
Rating:

Submitted by: Dan
Date of Incident: 1999
Type of Car: '96 Geo Metro

I was never really impressed by the service from Pep Boys. But I'd like to bring more attention to the quality of their auto accessories. More like lack of quality.

I purchased a replacement window crank handle and within a week of use, it fell apart. I also bought a compass for my car. When I opened up the packaging there was...this is no joke...a dead fly inside the packaging right along with the compass.

I should have taken this as a sign, but I did not, and put the compass in my car anyways. It never really worked right and never told me the right direction. What a piece of crap that was.